My son has had these for right around two years. In that time they have performed well. Audio he says is "ok" and mic quality is acceptable for less than $50. The headphones have been babied and are placed on a stand when not in use. They do tend to leave a pretty significant and sweaty imprint in his hair suggesting they may be tight.Build quality is what one would expect from inexpensive headphones. The challenges with these are the several poorly reinforced points of articulation. As pictured, we just experienced a snap at a non-reinforced connection point on the mic boom. He had the mic in the up position and when pulled down, it snapped right off.I attempted to call phone support and found they have closed due to Covid. I then opened a case online attaching photos of the; break, the serial number and a .pdf of my Amazon receipt. My first request went over a week without answer. I then filed a second request today, 6/17/20 (again with pictures and receipt copy) and I had a response within a couple hours. The response apologized for the delay (not sure if automated) and they then asked that I respond with all of the details I have previously entered now two times, via email. I also had to take an additional photo of the broken headphones including a hand-written note with my case number.My initial thoughts so far are:- If I have to go through all these steps for a warranty claim, why not just shorten the warranty to a year and tell me to take a hike? I can accept the Covid delays. I disagree with so many repetitive process hurdles and it makes me question why I would turn to Logitech for a higher end set for his next pair. In the time it took us to get this process in motion, I shopped with my son and he used his own money to purchase the SteelSeries Arctis 5. He's been using these for several days.Update 6/19/20I received an email back from Logisoft yesterday that they will offer a replacement, current model 432 headphone.In order to qualify for the replacement, I had to record an up to 25MB destruction video of my, already broken, already photographed headphones clearly showing my support case number and serial number. So I filmed as asked and further, used scissors to cut the primary cord and that of the dangling broken microphone. I emailed the video today and am awaiting next steps again.It feels to me that Logitech’s warranties are either severely abused or that their margins are so thin they can’t chance scammers. Either way the obvious automated mistrust of my claim creates some pretty annoying hurdles.I sent the video and received no receipt confirmation now 24 hours later.6/21/20New message today stating that since i opened two cases, they’d close the second case. No confirmation of video receipt.6/22/20Today’s message noted that Logitech has started the process for a warranty replacement and I should expect up to 72 hours for review. After which I should expect to see a ship notification with a tracking number.7/7/20I received a message that my replacement headphones have been shipped via Fedex.